General Terms and Conditions
1. General Provisions
1.1. These general terms and conditions define the legal relationship between the provider of massage services, Barbora Ondrášková, and individuals utilizing these services, including purchasers, salon visitors, and service users, hereinafter referred to as customers.
1.2. The provider holds a valid business license and the necessary certification to perform massage services.
1.3. Customers agree to these general terms and conditions when purchasing a gift voucher or booking a massage appointment by phone.
2. Service Orders
2.1. Appointment Booking
Massage appointments must be booked in advance by phone, which establishes a scheduled appointment and creates a binding order. The provider reserves the masseur and salon capacity for the agreed-upon appointment time.
2.2. Rescheduling
If a customer cannot attend a scheduled appointment due to serious reasons, they must inform the provider by phone no later than 24 hours before the scheduled massage. Late rescheduling is treated as a no-show. For no-shows without prior notice, a cancellation fee of 50% of the lost revenue will be charged. For massages booked using a gift voucher, failure to attend without notice will result in the voucher being forfeited.
2.3. Early Arrival
Early arrivals may be accommodated if the masseur has no other appointment scheduled.
2.4. Late Arrival
Customers arriving up to 15 minutes late will receive a shortened massage to ensure the session ends at the original time. Arrivals later than 15 minutes are treated as no-shows.
2.5. No-Shows
In case of absence or delays exceeding 15 minutes, the customer will be charged the full value of the reserved massage or have the corresponding amount deducted from the gift voucher.
2.6. Refusal of Service
Massage services may be refused in the following cases:
a) The customer exhibits visible signs of infectious disease.
b) The customer arrives under the influence of alcohol or drugs.
c) The customer has medical conditions requiring a doctor’s approval.
d) The customer has poor hygiene.
e) The customer displays inappropriate behavior during booking or at the salon.
2.7. Early Termination
A massage may be terminated early if the customer shows signs of illness, intoxication, drug use, or inappropriate behavior despite repeated warnings.
2.8. Companions and Accessibility
Customers may be accompanied by an adult or a guide dog. The salon provides space for storing bicycles or strollers. Other animals are not permitted, except guide dogs.
2.9. Personal Belongings
The salon is locked during the massage, but the provider is not liable for loss of customer belongings before or after the session.
2.10. Informed Consent
Before the first massage, customers are informed about the benefits, indications, and contraindications of the massage. By proceeding, the customer provides informed and voluntary consent.
2.11. Massage Pricing
Prices for massages are available in the salon’s service catalog and on the provider’s website. Prices apply on regular business days, Monday through Friday, and include VAT at 21%.
3. Service Complaints
Complaints must be submitted in writing to the provider’s address and substantiated with evidence linking the complaint to a specific issue caused by the provider. If the complaint is deemed unjustified, the customer will bear the associated costs.
4. Gift Vouchers
4.1. Use of Gift Vouchers
Gift vouchers can be used to pay for specific massages. If the voucher has a nominal value, the type and scope of the services must be specified when booking. Customers must notify the provider of voucher use before the session begins to verify its validity.
4.2. Voucher Value
Gift vouchers may specify a nominal value or a particular massage. Any unused value cannot be refunded in cash.
4.3. Voucher Validity
Gift vouchers are valid until the value is fully utilized or the expiration date is reached. The validity period is one year from the date of issue, as stated on the voucher, and cannot be extended.
These general terms and conditions are effective as of January 1, 2024.
Barbora Ondrášková
Address: Trutnov